Support

Operational Support
Over the coming months we will build an Operational Support section on this website to show you the many great ways in which an XL800 can add value for you. As a start point, click here to view some of the ways in which XL has been used by real companies to get real results.

Technical Support
OptimumFX technical support is unique in that our products are supported by engineers, not a trainee reading from a manual.

We are always just a phone call or email away and are here to answer your questions, troubleshoot your application or assist you in selecting the right product for the job.

Support Option

Description

Free Support

Free phone, fax, and email support that is designed to answer any and all of your questions about XL, including the best way to accomplish specific tasks.

Professional Services

Fee-based support for applications where advanced customizations are desired.

An XL specialist will provide step-by-step guided assistance via phone and/or web-based meeting – providing both training and a working set of customizations. Provided as a two-hour scheduled session, which is sufficient for most customizations.

HELP DESK

Monday - Friday 08:00 to 17:00 GMT

If you require assistance outside our standard office hours please email us at: support@optimumfx.com

Or Skype us using the link below: